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Implementing the Services Manager - Module 4

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Service / Commercial

Missing

Time

Modules

Matters

1st day

9:30 am to 5:00 pm - Coffee break (morning and afternoon) and lunch

Modules

Matters

Registrations

  • Types of Customers

  • Origin of Customers

  • Line of Activity

  • Customer base

  • Service Occurrences

  • Relationship Stages

  • Relationship Center (CRM)

  • Budget Registration

  • Reports involved in the above topics

Members

Directors

Adm/Financial Managers

Technical Managers

Commercial Manager

Those in charge

Supervisors

Sellers

Aux. Admin/Finance

Aux. HR

Stockists

Aux. of Stock

Aux. Shipping

Members

Directors

Adm/Financial Managers

Technical Managers

Commercial Manager

Those in charge

Supervisors

Sellers

Aux. Admin/Finance

Aux. HR

Stockists

Aux. of Stock

Aux. Shipping

You must participate in this module:

You must participate in this module:

2nd Day

9:30 am to 4:30 pm - Coffee break breaks (morning and afternoon) and lunch

  • Preparation, Confirmation, Cancellation, Cloning and Renewal of Budget

  • Operations Calendar, Events Calendar and Technicians Calendar

  • Event Control

  • Technical Call

  • Reports involved in the above topics

Modules

Matters

Budget

Managerial

Sign up

To go back

Planned breaks

10:45am to 11:00am

Coffee break

12:30pm to 1:30pm

Lunch

2:45 pm to 3:00 pm

Coffee break

Important

  • On the two days of the course, the subjects are sequential, therefore, the participant must attend both.

  • Only participants who attend thetwo Course days.

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